If you have a complaint regarding our practices or performance which you are unable to resolve to your satisfaction with the Account Executive(s) we have assigned to manage your account, which you may upload here or alternatively hand a complaint in writing to one of our branches listed under Contact Us detailing the nature and underlying circumstances of your complaint The individual, who is responsible for monitoring the quality of our services will investigate the matter fully, respond to you in detail and, where it considers the complaint reasonable, endeavour to ensure that necessary actions are taken to resolve your complaint. You have the right to forward your complaint to the Local Insurance Regulatory Authority.
|Country||Regulator||Link to their complaints portal|
|Bahrain||Central Bank of Bahrain||www.cbb.gov.bh|
|OMAN||Capital Monetary Agency||www.e.cma.gov.om|
|Kuwait||Ministry of Commerce and Industry||www.moci.gov.kw|
|KSA||Saudi Arabian Monetary Authority||www.my.samacares.sa|
|Lebanon||Ministry of Economy and Trade||www.economy.gov.lb|